Warranty Information

You’ve chosen Stoney Creek gear because we have tested it by thrashing it, we will stand behind our product. Every Stoney Creek product is designed and tested in New Zealand, so we know if you use it for what it is designed for, then it will last.

Our Warranty Policy

We guarantee that, aside from normal wear and tear, any product carrying the Stoney Creek heart logo will be free from material and manufacturing defects for 1 or 2 years, depending on the individual product.

Warranty period details can be found on:

  • The product page on our website
  • The individual garment swing tag
  • The product packaging

What the Warranty Covers

This warranty covers:

  • Material defects
  • Manufacturing workmanship defects

If your product meets these criteria and is within the warranty period, it may be repaired or replaced at our discretion.

What the Warranty Does Not Cover

This warranty will be null and void if the product has:

  • Been used outside of its intended application
  • Been incorrectly worn or fitted
  • Sustained damage from normal wear and tear

Stoney Creek products are purpose-built for specific uses. Each garment is designed to balance:

  • Weight
  • Comfort
  • Performance
  • Durability

to deliver the best possible experience for its intended activity.

Please note: Stoney Creek gear is not indestructible. Damage caused by the following may exceed the limits of the fabric and design:

  • Rocks, branches, and thorns
  • Barbed wire
  • Chemicals
  • Sharp objects
  • Continuous abrasion

We encourage you to understand the intended use of your product and enjoy it within those applications.

How to Make a Warranty Claim or Request Repairs

If your Stoney Creek gear:

  • Has a manufacturing defect, or
  • Has been damaged

please do one of the following:

  1. If you purchased at one of our stockists, you must return it to the store you purchased it from, you cannot ship it directly to us, OR
  2. If you purchased on our website (stoneycreek.co.nz), you must ship it directly to us after completing the Warranty and Repairs Form. If you purchased from our website, you cannot return it to your local store. You must send it back directly to us, OR
  3. If you purchased from one of our Stoney Creek retail stores (119 Hewletts Road, Mount Maunganui, or 25 Main Road, Tirau 3410), you can return the item to either location or send it directly to us – whichever is most convenient for you.

Our specialist team will assess your garment and:

  • Repair or replace it if the issue is covered under warranty, or
  • Offer a repair service if the damage falls outside of warranty

Our goal is to get you back into the hills, on the water, or on the farm as quickly as possible.

How to send your item for assessment

  1. Complete the Warranty and Repairs form below.
  2. Send your item to:

    ATTN: Repairs
    Stoney Creek
    25 Main Road
    Tirau 3410
    New Zealand

Important: Cleaning Before Return

Please ensure your gear is thoroughly washed before sending it in.

We will not repair dirty garments for health reasons.

Any items that arrive dirty will not be assessed or repaired and will be returned to you.